Case Study: Streamlining Food & Beverage Operations
A fast-growing food & beverage chain with multiple branches was experiencing rapid expansion. From a small single outlet, the business grew to several branches across the city. But with growth came complexity — and operational problems quickly piled up.
The Challenges
Prior to adopting JITC Solutions, a multi-branch food and beverage business grappled with persistent operational issues across inventory, finance, staffing, and customer engagement. Manual workflows, fragmented reporting, and the absence of centralized systems resulted in inefficiencies, inconsistent service delivery, and missed growth opportunities.
Inventory & Wastage
Without proper stock monitoring, some branches ran out of key ingredients, while others had too much that spoiled. The lack of visibility meant losses and frustrated customers.
Sales Recording & Cash Management
Branch staff submitted daily sales using texts or spreadsheets. Deposits were often delayed or inconsistent, making reconciliation a nightmare. Petty cash frequently lacked proper receipts.
Expenses & Supplier Payables
Utilities, supplies, and repair costs were logged manually, if at all. Supplier invoices were sometimes forgotten, leading to late payments and strained vendor relationships.
Employee Management
Attendance was tracked in notebooks, causing payroll disputes. Staff applied for leave through texts or word of mouth. High turnover made onboarding disorganized and time-consuming.
Branch Operations & SOPs
With no centralized system, it was difficult to ensure branches followed standard procedures. Training was inconsistent, and service quality varied from one outlet to another.
Maintenance & Repair
Equipment like refrigerators, ovens, and blenders broke down unexpectedly. Repairs were reactive and costly, with no records of service history or warranties.
Customer Engagement
The business had no professional website. Customers struggled to find menus, branch information, or promotions. Staff wasted time answering repetitive inquiries.
These challenges revealed the urgent need for a unified, scalable solution that could restore operational visibility, standardize processes, and support consistent service across all branches.
JITC Solutions: Turning Growth into Operational Strength
As the food and beverage chain expanded rapidly, the need for scalable, centralized systems became urgent. JITC Solutions provided the digital backbone to support this growth—introducing real-time visibility, automated processes, and standardized workflows across all branches.
Inventory & Purchasing
JITC introduced centralized stock monitoring across all branches, complete with expiry tracking and automatic low-stock alerts. This reduced wastage and ensured no branch ran out of key ingredients.
Sales Recording & Cash Management
Daily sales were entered directly into the ERP, giving HQ instant visibility. Deposits were reconciled automatically, and petty cash liquidations were supported with uploaded receipts. Transparency improved, and leakages were minimized.
Expenses & Supplier Payables
Branch managers logged expenses in real time, while supplier invoices were tracked with due dates. This ensured on-time payments and accurate branch profitability reporting.
Employee & HR Management
JITC Solutions replaced paper logbooks with digital attendance. Staff could apply for leave online, while payroll was automatically computed based on attendance and overtime. Employee onboarding and branch assignments were streamlined.
Branch Operations & Knowledge Management
Daily checklists for cleaning and opening/closing routines were digitized. A centralized knowledge base stored SOPs — from preparation guides to customer service scripts — ensuring consistent service quality.
Maintenance & Repair Management
All branch equipment was registered in the system. Preventive maintenance schedules were set, and repair requests were logged with vendor details, costs, and warranty information. This shifted the business from reactive to proactive maintenance.
Website & Chatbot (Customer Engagement)
JITC provided a professional website with menus, branch locators, and promo announcements. A chatbot handled FAQs, branch hours, and even reservation requests, reducing the workload of branch staff.
Reporting & Analytics
The management team gained real-time dashboards covering sales, expenses, HR, and maintenance. Wastage reports and profitability comparisons helped optimize both operations and purchasing decisions.
The Results
Following the rollout of JITC’s ERP system, the business saw immediate improvements across key operational areas. From inventory and finance to HR and customer engagement, digital integration delivered measurable gains in efficiency, accountability, and service consistency—empowering the chain to scale with confidence and control.
- 20% reduction in inventory waste thanks to better visibility and stock controls.
- 15% supplier cost savings achieved through consolidated purchasing.
- 70% faster payroll processing, cutting payroll prep time from 3 days to same-day.
- 100% petty cash accountability with proper digital liquidation.
- Zero overdue supplier payments, strengthening vendor relationships.
- Consistent service quality across all branches through digital SOPs.
- Reduced equipment downtime by shifting to preventive maintenance.
- Improved customer engagement via a professional website and 24/7 chatbot support.
Client Impact
Now I can manage five or ten branches with the same effort it took for one. I can see every peso spent, every sale earned, and even which machine needs repair all from a single system--Store Owner.